www.cellularabroad.com +1 310 862-7100

Please be sure to read these instructions before you leave!

If you experience any technical difficulties with your phone or SIM card and you do not contact Cellular Abroad for technical support by phone or by email during your trip, we cannot offer any refund or compensation.

Dialing Information                           
Your phone needs to be an unlocked dual-band, tri-band or quad-band GSM phone capable of functioning on the 900/1800 MHz GSM bands in order to accept the SIM card.

Your Italy Cell Number to USA: 001 – area code – phone number
US to Italy Cell: 011 – 39 – area code – phone number
Your Italy Cell Number to Italy: area code – phone number
Italy to Your Italy Cell Number: area code – phone number

Important:  Most US toll free numbers are not accessible from overseas. Be sure to get valid international numbers prior to your departure.

Please Note: There is no support for service when roaming outside of Italy.

Rental Setup

• Make sure the phone is charged and the menu settings are in English.

For SIM card only purchases
Snap out the SIM chip from the SIM card and insert the chip into your GSM Phone with the metal portion facing down as to make contact with the contact prongs.

• Make sure the phone is charged and the menu settings are in English.
• Default PIN number is 1111

PIN and PUK Information
The PIN (Personal Identification Number) code prevents unauthorized access to the SIM card in your phone. If you enter the PIN code incorrectly 3 times in a row, the SIM card will be blocked. To un-block the SIM card, you will need to enter the PUK (Personal Unlock Key) code. Please consult your manual for how to disable the PIN-check feature.

Activating your service

• The first outgoing phone call activates your service.

Voice Mail
Checking your voicemail is a free call.

• Dial 435003. 
• Default PIN is 1111.
• Follow prompts to check your messages.

Checking Your Credit

• Dial 435002.
• When your call credit hits 3 euros or less a beep will sound before the call is connected.

Purchasing More Talk Time

• The most convenient way is by calling Cellular Abroad 001 310-862-7100 (24/7
  English speaking reps) during your trip. A $29 voucher will get you 83 min. within Italy, or 43 min. international. You may also call us, 24/7, TOLL FREE from an Italian landine to order additional talk time by dialing 00-800-362-33333.
• While in Italy, you can find vouchers in Carrefour, GB stores, Lottomatica (bars and cafes) and in the Sisal shops.

Adding More Talk Time

• Dial 435002.
• Following prompts enter your 10 – digit recharge code.

Alternatively, you can try this:

1. Dial *5002#rechargecode# then send. Example *5002#1234567890# send.

Troubleshooting
If you are unable to make or receive calls switch networks on your phone.  Consult your phone’s manual.  The steps will be like these:

• Menu > Settings/Setup > Network > Available Network/Change Network > Search
• Select a different network carrier than the one currently shown.

If you are receiving no reception bars, emergency calls only, SOS, or no service check your phones band setting:  Consult your phone’s manual. The steps will be like these:

• Menu > Settings/Setup > Network > Network Setup >Band
• Make sure you select 900/1800

Customer Service
Cellular Network or Service issues:

• From your handset – Dial 435001 to contact Uno Mobile
• From a landline – Dial 00-80036233333.  This will direct your call to Cellular Abroad (open 24/7).

Cellular hardware issues:

• From an international number – 001 310 862 7100(24/7 English speaking reps) or email us at support@cellularabroad.com. You may also dial toll-free 00-800 36 233 333 from most Italian lines.
  

Calling Rates
These rates are expressed in US dollars and are based on per-minute charges.  Remember, all incoming calls are free regardless of origin.

Calls are billed every second after the first minute.

Text Message Rates
Incoming – Free

Service Life
Your Italian SIM card is good for one year.  Each recharge extends the life of your SIM card for one year from the date of the recharge.  If one year lapses then your SIM card and phone number will expire.

To inquire about the possibility of extending your SIM card’s service life while outside the SIM card’s country of origin, contact the telecom provider's customer service, Cellular Abroad does not provide support for this feature.

You will find a copy of these instructions on our website at http://www.cellularabroad.com/italySIMop.php.

Cellular Abroad is not responsible for typos, misinformation, change of service or menu prompts, lack of coverage or other possibilities that result in a lack of service or otherwise resulting in not being able to make or receive calls. We try to supply the most accurate information possible.  Carrier rates, service plans and related information can change without notice. If you find any discrepancies between these instructions and your actual experience with the phone service or if you have useful additional information, we would appreciate any clarifications, suggestions or corrections. Please send your comments to comments@cellularabroad.com.